Reef Lounge USA

Contacts

Address:
2990 East La Palma Avenue, Anaheim, CA 92806
Get directions

Website:
reefloungeusa.com

Phone number:
+1 714-238-1498

Categories:
Establishment   Pet store  

Suggest update

Reviews about Reef Lounge USA

• Dan Croston

  Dec, 06 2017
  ★ ☆ ☆ ☆ ☆
  4/4 visits... Prices are higher than their competitors(not counting the infested $5 frags). Each time there was a different kid working and each time they were arrogant and belittling. I had to trash the frags that I purchased on 2 separate occasions as both had very unwanted hitchhikers...($125.00 gone). I didn't bother asking for a replacement for either since on my fourth and final visit I noticed that these issues were present in the majority of their tanks.
  
  Perform a very close inspection on any potential purchases!!!
  
  8 months later....
  
  Update: Decided to give this establishment another shot and things did not go well. First off you should know that they are trying to bury the negative reviews by offering 20% off your purchase for a positive yelp/google review. So this explains why there are so many good reviews. It also explains why the prices are higher than their competitors...
  (overpriced coral - 20%discount = regular price).
  That being said, I walk in the door and it’s like he’s been waiting for me since the day I posted the original review. As I said before I have only had interactions with his his rude minions, so how he knew who I was is still a mystery.
  He walked up to me and loudly asked how long I have been doing this(as if length of time spent in a hobby somehow dictates the level of respect/service one should receive). I replied that I have kept FW and SW setups since the mid 90’s... he then proceeds to argue with me about this review which naturally got his minions chuckling.
  Now I’m no business man but if a customer has a bad experience and you have the opportunity to win back that customer you should
  1.) Probably not cause a scene in your establishment with said customer, especially when other customers are present.
  2.) You should not attempt to bully/belittle said customer into changing their mind
  3.) Possibly take a business ethics/anger management class
  
  Want positive reviews?
  
  Healthy stock + helpful/knowledgeable staff = 5⭐️

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